Shipping policy
🇮🇪 Ireland Shipping
We currently ship across Ireland with the following rates:
- €6 flat rate shipping on all orders under €50
- Free shipping on orders over €50
Delivery time:
Orders are typically processed within 1–2 working days and delivered within 1–3 working days.
🇺🇸
🌍 Order Processing
- Orders are processed within 1–2 business days
- Orders are not shipped on weekends or public holidays
- You will receive a confirmation email once your order has been dispatched
🇺🇸United States Shipping
We proudly ship to customers across the United States.
Delivery Time
- Estimated delivery: 10 to 15 working days.
- Delivery times may vary depending on customs processing.
Import Duties & Taxes
Due to recent changes to U.S. customs regulations, orders shipped to the United States may be subject to import duties, taxes and customs processing charges.
If payment is required, An Post will contact you by email with instructions before your parcel continues through customs. These charges are the responsibility of the customer and are determined by U.S. customs authorities.
To avoid unnecessary delays, please ensure you provide a valid email address when placing your order and watch for any correspondence from An Post after your order has been dispatched.
Unfortunately, Solace Skincare has no control over customs charges, customs clearance times or import regulations once your parcel has left Ireland.
If you have any questions before placing your order, please don’t hesitate to contact us.
📬 Shipping Delays
While we do our best to ensure timely delivery, delays may occasionally occur due to postal services or customs. Solace Skincare is not responsible for delays outside of our control.
❗ Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.